Refund requests can be made by contacting Customer Service at (313) 574-3784 by or before 14 days from the date of purchase or unless it is a bulk order, customers can make a refund request by or before 30 days from the date of purchase. No refunds or returns will be given for used books, color packs, crayons, or pencils. Accepted refund requests will be processed in 5-7 business days.

Exchange requests can be made by contacting Customer Service at (313) 574-3784 by or before 14 days from the date of purchase or unless it is a bulk order, customers can make an exchange request by or before 30 days after the date of purchase. No exchanges or Returns will be given or accepted for used books, color packs, crayons, or pencils. Accepted exchange requests will be processed in 5-7 business days.

Returns and some Exchanges can be hand-delivered by the customer for free by appointment at our store located at 17320 Livernois Avenue Detroit, MI 48221, contact Customer Service at (313) 574-3784. Otherwise, Customers are responsible for shipping fees associated with returns or exchanges.